سياسة الخصوصية

Privacy Policy (English)

Last updated: 5 October 2026

Introduction

Welcome to EV King. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices, please call us on 96253651540.

Information we collect

We collect the personal information you give us voluntarily when you register on the website, ask for information about us or our products and services, or take part in activities on the website.

We use Google Analytics to measure visits and how the website is browsed. It collects anonymous usage statistics that do not identify you.

Conversations and comments on WhatsApp, Facebook and Instagram

When you message us on WhatsApp, Facebook Messenger, Instagram Direct or the chat on our website, or comment on our posts or ads on Facebook or Instagram, we receive:

• the text of your messages or comment, and any photos you send;
• the post or ad you commented on;
• your name or username as shown on that platform, and the identifier the platform assigns to you (on WhatsApp, your phone number);
• your phone number, if you share it in the conversation; we save it in our customer records.

These messages and comments are answered by an AI-powered sales assistant on behalf of EV King. It answers questions about the cars we have, their prices and financing options. When you ask a question in a comment, the assistant may post a short public reply under your comment and send you one private message with the answer. It never posts prices or personal details publicly. Our sales team can see these conversations and can take over any conversation at any time.

We use this information only to answer your enquiries and follow up on them. To produce the replies, the text of messages and comments, and any photos, are processed by the AI service providers we work with. Messages pass through Meta (the owner of WhatsApp, Facebook and Instagram) under Meta's own policies. Our team receives internal notifications about conversations. We do not sell this information and do not use it for advertising.

We keep conversations and comments for as long as we need them to answer you and follow up on your enquiry, and as part of our sales records, unless you ask us to delete them.

How we use information

• To provide and improve our services and products.
• To send you administrative information.
• To comply with our legal obligations.
• To respond to your requests and enquiries.

Sharing information

We do not share, sell or rent your personal information to third parties, except:

• with your explicit consent;
• with service providers acting on our behalf, such as the AI service providers mentioned above, and only as far as needed to provide the service;
• to comply with laws or legal processes;
• to protect the rights, property or safety of EV King, our users or others.

Protecting information

We take appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.

Your rights

You have the right to access, update, correct or delete the personal information we hold about you at any time, by calling us on 96253651540.

How to request deletion of your data

To have your conversations, comments and the information we received about you from WhatsApp, Facebook or Instagram deleted, call us on 96253651540 and ask for your data to be deleted. Tell us your name and the platform you contacted us on (and your Instagram username, if any).

We delete the conversations and comments we store, and the customer record linked to them, within 30 days of confirming your request, and we tell you when it is done. The only exception is what the law requires us to keep, such as invoices and sales contracts if you bought a car from us. This does not remove what remains visible on Facebook or Instagram, such as your comment and our public reply to it: you can delete your comment yourself, and we delete our reply on request.

Changes to this policy

We may update this policy from time to time. We will notify you of any changes by publishing the new policy on our website.

Contact us

If you have any questions or concerns about this policy, please call us on 96253651540.